Frequent question: Can I complain about a mortgage broker?

How do I complain about a mortgage broker UK?

If you have a complaint about your Adviser or the service you received please contact us.

  1. Post: Resolutions Department (Complaints), Mortgage Advice Bureau Limited, Capital House, Pride Place, Derby, DE24 8QR.
  2. Email:
  3. Phone: 01332 200020 We may record and monitor calls.

Who regulates mortgage brokers?

The NCCP regulates the activities of persons who engage in credit activities including providing credit assistance to a consumer and acting as an intermediary (which includes providing wholesale mortgage broker services).

What should you not say to a mortgage broker?

10 things NOT to say to your mortgage lender

  • 1) Anything Untruthful. …
  • 2) What’s the most I can borrow? …
  • 3) I forgot to pay that bill again. …
  • 4) Check out my new credit cards! …
  • 5) Which credit card ISN’T maxed out? …
  • 6) Changing jobs annually is my specialty. …
  • 7) This salary job isn’t for me, I’m going to commission-based.

Why you shouldn’t use a mortgage broker?

Working with a mortgage broker can save you time and fees. Cons to consider include that a broker’s interests may not be aligned with your own, you may not get the best deal, and they may not guarantee estimates. Take the time to contact lenders directly to find out first hand what mortgages may be available to you.

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How do I complain about a broker?

You should contact NSW FAIR TRADING or call Law Access NSW on 1300 888 529.

How do I file a complaint against a mortgage loan officer?

To submit a complaint, consumers can:

  1. Go online at
  2. Call the toll-free phone number at 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372)
  3. Fax the CFPB at 1-855-237-2392.
  4. Mail a letter to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244.

Do mortgage brokers need an Afsl?

No! Mortgage brokers only hold an Australian Credit Licence (ACL) so they can’t provide you with financial advice. … If you need financial advice, speak to a financial adviser that holds a current Australian Financial Services Licence (AFSL) or, for tax advice, speak to a qualified accountant.

Are finance brokers regulated?

Personal lending has been governed by The Consumer Credit Act and secured borrowing fully regulated by The FCA with Mortgage Brokers and Independent Finance Advisers being regulated themselves. Commercial Finance Brokers need to have FCA Authorisation. Commercial borrowing however has always been an unregulated market.

When should I contact a mortgage broker?

When to see a mortgage adviser

It’s important to see a mortgage adviser at the start of your mortgage journey whether it’s your first mortgage or your looking to re-mortgage. It will save you a lot of time and effort in the long run.

What do you say when contacting a mortgage broker?

We asked many questions, but these five helped us make our final decision and put away suspicions about working with a mortgage broker.

  1. How are you paid? …
  2. What type of loan would work best for us? …
  3. What are your hours? …
  4. Can you show us the breakdown for different down payment amounts? …
  5. Would you offer a rate match?
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Is the Mortgage Advice Bureau free?

No mortgage advice is ‘free’, but a broker can give you value for your money. Mortgage brokers earn money on the commission paid by all lenders. This means that even “free mortgage advice” is still paid for in one form or another. Many mortgage brokers may also charge a fee.