Why can I not allocate credit note on Xero?

How do you allocate a credit note in Xero?

Allocate credit from a credit note

  1. Find and open your awaiting payment credit note. Use search if you know the contact’s name, or credit note amount.
  2. Under Credit Note Options, select Allocate Credit. …
  3. Enter the amounts in the Amount to Credit fields for each unpaid bill you want to credit. …
  4. Click Allocate Credit.

How do I allocate a refund to a credit note?

2Record refund on the credit note

  1. In the Business menu, select Invoices.
  2. Click Awaiting Payment.
  3. Open the credit note you want to refund.
  4. Scroll down to Make a cash refund and complete the payment fields.
  5. Click Add Refund.

How do I allocate overpayments in Xero?

Apply the overpayment to an existing bill

  1. In the Business menu, select Purchases overview.
  2. Click See all.
  3. Select the Awaiting Payment tab, then open the overpayment.
  4. Click Overpayment Options and select Allocate Credit. …
  5. Enter the amount to credit to each bill. …
  6. Click Allocate Credit.

How do you void a credit note in Xero?

Void an awaiting payment or paid credit note

  1. Find and open your awaiting payment or paid credit note. …
  2. Remove any payments and refunds: …
  3. (Optional) If you’ve removed a refund, open the credit note again.
  4. Click Credit Note Options then select Void.
  5. Click OK to confirm.
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How do I reconcile partial refunds in Xero?

What you’ll need to do is create a credit note in Xero. Because by granting them the partial refund you have given them a credit, that’s the other side of the transaction you’re missing. Once you’ve approved the credit note you can match it to the bank transfer in Xero.

Is a credit note the same as a refund?

A credit memo is a posting transaction that can be applied to a customer’s invoice as a payment or reduction. A delayed credit is a non-posting transaction that you can include later on a customer’s invoice. A refund is a posting transaction that is used when reimbursing a customer’s money.

How do you allocate overpayments?

Find and open the overpayment. Click Overpayment Options, then select Allocate Credit. A list of the customer’s outstanding invoices are displayed, where you can enter the amount of credit you want to apply to an invoice. You can allocate less than the full amount of the overpayment.

Can you issue a credit note for an overpayment?

An overpayment is defined as any payment that is larger than the invoice’s outstanding amount. … Other options include refunding the overpayment or being given a credit note that you can allocate against a future invoice.

How do you edit an overpayment in Xero?

Edit a customer overpayment

  1. In the Business menu, select Invoices.
  2. Select the Awaiting Payment tab.
  3. Find and open the overpayment.
  4. Click Overpayment Options, then select Edit.
  5. Edit any details entered in the From, Date, Reference, Currency, Description, Amount or Tracking fields.
  6. Click Update.